Terms & Conditions

PLACING YOUR ORDER
We believe in making your experience with Illustrate My Name as straight forward as possible. All orders can be processed directly though this web site or please feel free to place your order over the phone, by calling either 01993 882276 or 07894497514. We are available to take your call Monday to Friday from 9.30am - 7pm (please leave a message after these hours). For written enquiries, our address is: Illustrate My Name, 13 Church View, Freeland, OX29 8HT.

DELIVERY
Your order will be delivered to the address given at the time of the order. You will be given the option during checkout of entering a different delivery address if required. We aim to deliver the majority of our products in the UK between 7 to 10 working days. For the rest of the World, we aim to deliver within 14 working days. Please check the ' Delivery Time' indicated on each individual product, as these differ depending on product specifications, if you have a specific date you need your gift for, please do email or call us and we will do our very best to get your product to you in time. All personalised pieces are individually prepared, if there is any reason for a longer dispatch time, you will be contacted immediately.

Our postage cost is a fixed cost of £4.95 for all orders placed. If you would like to guarantee your order to get to you by a specific date, please call us and we can arrange this for you and inform you of the additional costs for this, depending on which product is ordered.

PLEASE NOTE: Although a selection of our products are made in-house by ourselves; other items are made by individuals who will send your order direct to you, if you have ordered more than one product they could well be delivered in separate parcels on different dates. Please contact us if you have any queries.

CUSTOMER SATISFACTION GUARANTEE
We sincerely hope that you are delighted with your purchase. If however any items do not meet your expectations, please contact us either by telephone or email immediately (within 2 days of receiving your product), and we will do our best to rectify the situation. We can only accept returns on products that are not personalised, and we will be happy to give a full refund if your un-personalised product is not to your satisfaction. PLEASE CHECK WHEN ENTERING INFORMATION ON PERSONALISED PRODUCTS CAREFULLY. Personalised items can only be returned if they are faulty or an error has occurred on our behalf.

Any refund agreed by Illustrate My Name will be given in the form of the original method of payment. If agreed by us the address for returning items is: Illustrate My Name, 13 Church View, Freeland, OX29 8HT. Refunds will not be issued until goods are received back with us in a resalable condition. Customers are advised to obtain a Royal Mail tracking number on the returned goods. We cannot be held responsible for lost or stolen parcels and strongly recommend that you obtain suitable proof of posting when returning your order.

Please notify us within 12 hours of placing your order if you would like to cancel your order. Due to the nature of our gifts, after this time they could well be in design and production. These Terms & Conditions are in addition to your statutory rights as a consumer, which remain unaffected.

PRODUCT DETAILS AND AVAILABILITY
Please note that photographs are for representational purposes only and are not necessarily to scale, please check dimensions and details thoroughly. Also where personalised hand made products are detailed, they can vary in design and look, these pictures are a general idea of the product look, therefore colours and content may vary slightly from the images shown.

All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be short delays in delivery and we will notify you immediately. The majority of our items which are unavailable will show this message on our website. We endeavor to have all our products available permanently. However, due to the majority of our gifts being handmade, made to order, occasionally some gifts maybe unavailable or have longer lead times. If so Illustrate My Name will inform you immediately of any delays or subsequent unavailability.

DATA PROTECTION ACT
Any information that you enter when ordering, will only be used by Illustrate My Name, except where it is necessary to pass this information to third parties for processing your order. Once you place an order with Illustrate My Name, your personal details (i.e. email and postal address) will be used by Illustrate My Name for promotional reasons only, informing you of our offers and sending updates on a regular basis. You have the right to unsubscribe at any time by simply emailing us at enquiries@illustratemyname.com with the words UNSUBSCRIBE ME.

LIABILITY
Illustrate My Name will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, all postal strikes, lock-outs and other industrial disputes, any breakdown of systems, failures or sub-contactor transport or network access, flood, fire, explosion or accident.

PL EASE NOTE: All items sold by Illustrate My Name are NOT TOYS and are for decorative purposes ONLY.


COOKIES
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening if you wish. The information collected in this way can be used to identify you if you unless you modify your browser settings.

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INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in our literature and websites shall remain at all times vested in Illustrate My Name. You are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material and content contained within the website is made available for persons non-commercial use only and you may (if necessary to make a purchase on the website) download such material and content to show others. Any other use of the material and content of the website is strictly prohibited (unless permission has been granted).

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

SEVERANCE
If any term of provision of these terms and conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these terms and conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.